Returns and refunds

Last updated 28 September 2026

Every Voyagette book is made to order from your own photos, so it cannot be resold. That is why the rules below are a little different from a regular shop.

Cancelling an order

You can cancel an order and get a full refund until it goes into production, usually within 1 hour after payment. Write to hello@voyagette.app with your order number. Once printing has started, the order cannot be cancelled.

Damaged or faulty books

If your book arrives damaged, with a printing or binding defect, or is not the book you ordered, write to us within 14 days of delivery with your order number and photos of the problem. We will reprint the book for free or refund the payment, whichever you prefer. You do not need to send the book back.

Books that cannot be returned

We cannot accept returns if you changed your mind, or for mistakes that were in the approved layout (typos you entered, photo choice, photo quality).

How refunds are paid

Refunds go back to the same card or wallet used for payment through WayForPay. They are usually processed within 3 to 5 business days, but depending on your bank it can take up to 30 days to appear on your account.

Lost parcels

If tracking shows no movement for 15 business days, write to us. We will check with the carrier and reprint or refund.